Initial location was a bit of a challenge because of our lack of knowledge of the ways to use GPS in CostaRica (predominantly using landmarks), but when we arrived, we were greeted by Sarah - the most helpful host to date. Fresh juice and cake when we arrived, excellent knowledge and connections - got us an awesome guide at MonteVerde Cloud Forest (his name is Olman). Great location - close to soda, grocery store, had a deck of cards and scrabble for us to play after it got dark (at 530 pm). Make a note that she takes cash only - we had to go to an ATM which was closeby. In short, lovely rooms and decor, very good location - superlative customer service.