Hi , I do understand the frustration here and we have been speaking for months now about this but in response I can only reiterate what we have said on the other sites you have left this review. As always we take all feedback on board and especially something as serious as the situation we encountered while here. A break in at a property is one of the worse things that can happen for guests and also for ourselves. The house is fully alarmed to a monitored system that first connects to a security company and then to the police. As soon as the alarm was raised we notified you and at the same time i was 10 mins away so dashed there. we realised it wasn't a false alarm en-route and when I arrived the window had been forced and it was apparent at that time there had been an attempted break in or break in. We told you of this and even though you were at a restaurant 20 mins walk away you did not want to come back to the house and asked me to come get the keys to take a look inside (which i could not do) Then the police arrived and looked all around the property but again could not enter the house with out you there. We called again and was told someone was en route but 30 mins later and two phone calls nothing. The police could no longer wait for you and had to go. I had been waiting over an hour at this point and also had to leave saying that when you return to let us know if anything had been taken because at this point it looked like only an attempted break in. When you returned unfortunately the worse situation had happened - you contacted us to say items had been stolen. There truly is nothing worse than this however in the villa we have a large safe where items such as passports, money, valuables should be stored and this is reiterated at check in by our house managers - I do not understand why your items were not placed here. After the event we were lucky to find the passport and also tried our best to help by assisting where we could and be in contact. when home you sent me a message to say "Despite the start of our holiday we had a great time and will definitely be back" I'm not taking away the seriousness of this as its an awful situation and we have added extra security measures since. The house is fully alarmed and has security cameras and a large safe.

Hi Michael, Thank you so much for your 5 star review - Im happy you enjoyed your stay :) Nick

Hi , Thank you so much for the review - it was a pleasure to have you stay at villa Bellissima

Thank you for the review and great to hear you enjoyed the pool :) More than welcome to return anytime

Thank you so much for this great review and it was a pleasure to have you here. Hope we see you again