Dear Andrew, first of all, all people can see here, that we have from 7 comments before yours, 6 valorations of 5 bubbles and one valoration of 4 bubbles. On airbnb I am superhost and I have from 57 valorations the maximum of ratings of 5 stars as total result. So, it is clear, that you are the only client from 64 who made one valoration, who gave only two bubbles and is disapointed about your stay. I think, this result is enough representative to show, that you are a very special and complicated client. As well it shows the length of your text. Nobody writes so long valorations, but I will answer you as well with one long text.
You broke two electric kettles and one table. All the plastic decoration around the glass was completly cutted with scissors or with one knife. I didn’t let you pay anything for it. I think it were the children of your group. When you broke the first electric kettle, I said to you, that we have one other one for the hob. You let me come 30 minutes from far away only to bring you one electrical kettle, what I did. I also brought you one other fan for the kitchen. When you broke the second kettle (I am nearly shore, that you put the baby bottles there to heat), you said that the plug doesn’t work correctly. It had to come the electrician only for this and after checking the plug, he said, that the plug is totally o.k.
The decoration of the house is vintage style. It is one question of class and age to understand this. Vintage style is old by conscience. It is made old and it is very expensive. This is the case, expecially in the kitchen and the painting of the kitchen furniture. The furniture is only 3 years old. I have outstanding postive ratings for decoration and furniture on airbnb.
The comunication with you never worked. Not with the arrival time and not with the excursions and activities. I send you one very large text with all instructions. There is one point which sais : Activities, Excursions and restaurants. It is not my fault, if you don’t read it. You had the same problem with tripadvisor who wanted to cancel your reservation, because you had not made the second payment on time, even they send to you a lot of e-mails about it.
Also the first guests have not been informed, that they have to pay 300 euros of deposit for the bodega and 70 euros as deposit for the tenis raquet. All this information was on the instructions I send to you.
We have big fans on the ceiling of each room, which work excellent. I have the same in my house. But you had problems to switch them on, even I explained to the first guests how does it work. The comunication definitly didn’t work. In the kitchen and in the bath room are never any fans or air conditioning. I never saw it in any place and in no hotel. But I even brought you one other fan.
I am happy, that you rent two properties, but it is not the same, if you rent something privatly or if you are one profesional. I work like one agency and I rent houses of other persons as well. I don’t know anybody, who offer pool towels in one big house with one capacity of 20 persons. There are home owners who even don’t offer any towels or you have to pay for them.
At the point of the parasol you are right. Some were broken, but all of them could be used. I came as well to arrange some during your stay. It is quite normal that we could not change them all in one day, because we had the same day of your arrival check in and check out. We already have changed all of them.
I would kindly ask you, to not reserve any more my house, because you are very unfriendly and conflictive clients.